Page 14 - CHINA WORLD No74六七月刊-FINAL

CHINA WORLD JUNE - JULY 2022 / 2022 年 6-7 月刊 14
“疫”不容辞，客户为先
BEIJING TIMES NETSTAR
AIDS CLIENTS TO OVERCOME
COVID-19 RESTRICTIONS
无网络，无工作，为客户提供确保 7x24 小时网络 IT 服务是网星 IT 管家义不容
辞的责任。5 月 3 日面对突然而至的国贸临时管控，时代网星领导班子紧急召
开会议，确定并启动应急方案。时代网星技术部立即摸排所有技术人员情况，
调配吴亚军和毛家全两位技术人员及时进驻网星主控机房进行 7x24 小时值班，
同时负责及时处理国贸区域内近千家客户的 IT 和网络需求。由于事发突然，许
多客户来不及准备，只能委托网星的工程师在客户端安装远程控制软件，实现
居家办公远程操控。许多客户特地向网星发来邮件，表扬网星及时专业的服务，
其中一个客户信中说道：“有你们，我们安心”！ IT 服务，选择时代网星。
同时，在管控区外的同事们积极主动联系租户，悉
心解答租户关切的问题。国贸总机班值守的三位接
线员更是 24 小时轮班坚守，换来 0 分钟呼叫等待。
不仅如此，考虑到租户的切实需求，国贸中心与朝
阳区政府深度协调，得到租户可安排部分员工进入
管控区办公的许可。
整个疫情期间，管控区内外的同事们把全部精力放
在解决客户之所急，得到了全体租户一致的认可和
感谢。
China World Offices staff outside the control area also
contacted tenants and responded to their concerns.
China World Trade Center sought special permission
with the Chaoyang District government to allow essential
employees of tenants to work inside the control area.
Three telephone operators also worked round the clock in
shifts to ensure calls and queries were attended to without
delay.
China World Trade Center employees both inside and
outside the control area spared no effort in addressing
the needs of tenants and received unanimous praise and
recognition.
As Beijing authorities introduced a raft of tightened COVID-19 measures on 3 May 2022,
the management team of Beijing Times NetStar Technology Company held an emergency
meeting and launched a series of proactive responses to ensure reliable service for all China
World Trade Center clients.
Technicians Wu Yajun and Mao Jiaquan were immediately dispatched to work 24/7 in the
company’s master control room and to handle the surging online demand of nearly 1,000
China World Trade Center clients.
The sudden adjustment from working on-site to online from home took some clients by
surprise. But Times NetStar helped these clients by installing remote control software and
empowering them to work from their apartments.
Times NetStar received many ‘thank you’ messages for their prompt and professional IT
services during the challenging COVID-19 work situation.
“We feel at ease because of you!” one client e-mailed the Times NetStar team.
国贸西楼 L301A L301A, China World West Wing Office
(8610) 6505 8269